Returns and Refund Policy

Effective Date: 07 April 2026

At Himora Tea, we are committed to delivering premium quality products. Due to the nature of our products being consumable, we maintain a strict returns policy to ensure hygiene, safety, and product integrity.

 

 

1. No Returns on Consumable Products

All products sold on our website are consumable items, and therefore:

  • We do not accept returns or exchanges once the product has been delivered

  • This policy is in place to maintain hygiene standards and ensure that all products remain safe for consumption

 

 

2. Eligibility for Refund or Replacement

Refunds or replacements will only be considered under the following conditions:

  • The product is damaged during transit

  • The product received is incorrect (wrong item delivered)

  • The package is tampered with or compromised at the time of delivery

To be eligible, you must:

  • Notify us within 24 hours of delivery

  • Provide clear photos or videos as proof of the issue

  • Ensure the product remains unused and in its original packaging

 

 

3. Non-Eligible Cases

Refunds or replacements will not be applicable in the following situations:

  • Change of mind after purchase

  • Taste preferences or personal expectations

  • Minor variations in color, aroma, or flavor (as natural products may vary)

  • Delay in reporting the issue beyond 24 hours

  • Incorrect shipping address provided by the customer

 

 

4. Refund Process

If your request is approved:

  • Refunds will be processed to the original payment method

  • The process may take 5–7 business days depending on your payment provider

For transactions made via PhonePe, refunds will be credited back to the same account or payment source.

 

 

5. Replacement Process

In eligible cases, we may offer a replacement instead of a refund.

  • Replacement orders will be shipped at no additional cost

  • Delivery timelines for replacements will be similar to standard shipping

 

 

6. Cancellation vs Refund

  • Orders cancelled within the allowed time (as per our Cancellation Policy) are eligible for a full refund

  • Orders that have already been shipped are not eligible for cancellation but may qualify for replacement only under valid conditions

 

 

7. Quality Assurance

At Himora Tea, every product undergoes strict quality checks before dispatch. Our goal is to ensure that you receive a premium and consistent experience with every purchase.

 

 

8. Contact Us

To report an issue or request support, please contact us:

Himora Tea
Email: himoratea@gmail.com

Phone: +918653448929

Address: Harirampur, Sarroi, Bhadohi, Uttar Pradesh, 221401