Shipping policy

Effective Date: 07 April 2026

At Himora Tea, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we process, ship, and deliver your purchases.

 

 

1. Order Processing

All orders placed on our website are processed within 1–2 business days after confirmation of payment.

Orders placed on weekends or public holidays will be processed on the next working day. Once your order is processed, it is handed over to our logistics partner for dispatch.

You will receive an order confirmation and shipping notification via email or SMS.

 

 

2. Shipping Partner

We use trusted logistics services such as Delhivery to ensure safe and efficient delivery across India.

Once your order is shipped, you will receive a tracking link to monitor the status of your delivery in real time.

 

 

3. Delivery Timeline

Estimated delivery timelines are as follows:

  • Metro Cities: 2–4 business days

  • Non-Metro Cities: 3–7 business days

  • Remote Areas: 5–9 business days

Please note that delivery timelines are estimates and may vary depending on your location, courier operations, and external conditions.

 

 

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

From time to time, Himora Tea may offer free shipping promotions on selected orders or above certain order values.

 

 

5. Order Tracking

Once your order is dispatched, you will receive tracking details via email or SMS.

If you face any issues tracking your order, you can contact our support team for assistance.

 

 

6. Delivery Issues

In case of delivery-related issues, such as delays, lost shipments, or incorrect addresses:

  • Ensure that the shipping details provided at checkout are accurate

  • Contact us immediately if you notice any errors in your order

Himora Tea is not responsible for delays caused by:

  • Incorrect or incomplete address details

  • Courier service disruptions

  • Natural events or unforeseen circumstances

 

 

7. Failed Delivery Attempts

If a delivery attempt fails due to unavailability of the recipient or incorrect address, the courier partner may attempt re-delivery.

If the order is returned to us due to repeated failed attempts, additional shipping charges may apply for re-dispatch.

 

 

8. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with, we recommend that you:

  • Do not accept the package if visibly damaged

  • Contact our support team immediately with photos and details

We will assist you in resolving the issue at the earliest.

 

 

9. Contact Us

For any shipping-related queries or assistance, please reach out to us:

Himora Tea
Email: himoratea@gmail.com

Phone: +918653448929

Address: Harirampur, Sarroi, Bhadohi, Uttar Pradesh, 221401